Digital is an ever-evolving beast, continually offering new opportunity for business in terms of how they manage their workforce, costs, and client engagement. The latest cloud technology is designed to automate what has historically been manual legacy processes, freeing workforces to undertake more meaningful and productive work, as well as reducing bottlenecks, and increasing data integrity.

Finding opportunity

Navigating your way through the plethora of technology available can be challenging and time consuming, but it’s also business critical, with organisations that fail to evolve at risk of being left behind by more progressive competitors. Like it or not, change is both inevitable and highly necessary.

When considering how digital can revolutionise your business, it’s important to know where the opportunities for improvement lie and how digital can capitalise on them. Every industry is different, but universally there’s a shift towards greater productivity with fewer resources, and a drive to reduce costs. There are many ways digital is driving this, and thanks to cloud technology, business can now cherry pick systems to meet their specific needs as they drive for change.

Knowing which cherries need picking is a matter of talking to department heads, understanding their bottlenecks and processes in order to see how they might be improved upon. It’s no longer a case of relying on one system, it’s about empowering every aspect of your business with a suite of systems tailored to specific functional needs, providing workforce solutions and tools they need to make your business succeed.

It would be impossible to touch on every opportunity within the digital space, but there are some fundamental gains to be had for businesses that choose to evolve in the technical revolution.


Automation is rapidly becoming a feasible solution to facilitate both increased productivity and cost reduction. Workforce management, client engagement and linear processes can all be automated with cloud technology, providing business with opportunity to expand workforce capability and increase productivity, without the need for additional headcount.


Cherry picking systems that offer specific functionality to core business processes brings with it a risk of siloed information, which is a hallmark of legacy systems. Digital integration allows you to have a suite of systems that “talk” to each other, meaning that relevant information captured in one system flows through to other systems within your business, ensuring that you have increased visibility of information across your business. Knowledge is power.


Cloud technology has changed the way business operates, with information now accessible from a range of hand held devices. This means that business can now manage their workforce remotely, and in real time from any location. For organisations with field based staff in industries such as maintenance, transport, and sales, this provides new opportunity for how workforces are managed, and decreasing overhead costs. From a workforce management perspective, processes such as rostering, payroll and timesheets can all be managed online via self-service applications, with data feeding directly into internal systems for processing.

Cost Management

Digital tech provides new opportunities for business in not only the reduction of costs, but also by increasing the visibility of expenditure. The customisability of could technology means that systems can be designed to track and monitor data in highly specific and specialised ways, tailored to organisational business units, cost centres and departments, right down to cost being assigned to individual assets, to determine utilisation and profitability.